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FAQS

 

brooch plexiglas to packHow much is shipping?

All shipping is free for orders over €100.

  • -In the netherlands: Orders under €100 ship for €4.95 via TNT with Track & trace.
    -In Europe: Orders under €50 ship for €5.95 via TNT. Orders above €50 ship registered for €12.5 via TNT.
  • We happily ship to all countries!
    -For International shipping: Orders under €50 ship for €5.95 via TNT, Orders above €50 ship for €17.50 registrered via TNT.

All orders ship from our studio in Amsterdam, The Netherland.

 

How soon will my order ship?

We make an effort to keep many items in stock, and those items, ship within 3 business days.  Some items are made to order and may take up to two weeks to ship.  See the item description for specific shipping times.

 

How will my order ship?

All orders will be ship with the Dutch postal sevices, T.N.T. See the shipping cost above for shipment prices to your location.

 

What is the return policy?

Items can be returned for any reason within 30 days of purchase for a refund or shop credit, in its original packaging and undamaged. Shipping charges will not be refunded. Email info@patriciathomazo.com to arrange a return.

 

What forms of payment do you accept?

We gladly accept PayPal, as well as direct payment to our bank account.

 

How secure is this store?

This store uses Woocommerce for WordPress payments via PayPal  or directly via your Bank for payments.  PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).

 

Do I need a PayPal account to purchase from this store?

No, you are not required to have a PayPal account to purchase from this store. Therefore we accept direct transfert via your bank account. Although if you already have a PayPal account you may use it.